Effective Date: 21 Mar 26

1. Introduction

Worcester EMS Relief Association, Inc., also known as WEMSRA (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when using our website and online store.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any purchases made through our WooCommerce-powered store.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you interact with our site, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login credentials (if applicable)

B. Transaction Information

When you make a purchase:

  • Order details
  • Purchase history
  • Payment method (processed securely by third-party providers; we do not store full payment card numbers)

C. Technical & Usage Data

Automatically collected data may include:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referring URLs

D. Cookies and Tracking Technologies

We use cookies to:

  • Maintain shopping cart functionality
  • Enable user login sessions
  • Analyze website traffic
  • Improve user experience

You may disable cookies through your browser settings, though some functionality may be affected.

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Communicate with you regarding purchases or inquiries
  • Provide customer support
  • Improve website functionality and user experience
  • Send transactional emails (e.g., order confirmations)
  • Comply with legal obligations

We do not sell your personal information.

4. Payment Processing

Payments are processed by third-party providers (e.g., Stripe, PayPal, or similar services). These providers:

  • Handle payment card data securely
  • Are responsible for their own privacy and security practices

We recommend reviewing their privacy policies:

5. Sharing of Information

We may share your information with:

  • Our own membership and marketing purposes, though we will never sell your data to another organization.
  • Service providers (hosting, payment processors, email services)
  • Shipping carriers to fulfill orders
  • Legal authorities if required by law

All third parties are expected to maintain appropriate safeguards.

6. Data Retention

We retain personal information indefinitely to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting requirements

7. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of certain communications

To exercise these rights, contact us at:
bod@wemsra.org

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

Worcester EMS Relief Association, Inc.
1013 Main Street, Worcester, MA 01603
bod@wemsra.org